What it Means When Your Order is "ON HOLD"
So, you've ordered from us, and you've checked your order-status to see that
what you've ordered is "ON HOLD." What this means, is that the product
you've ordered is temporarily on back-order in our inventory. 99% of our inventory
ships within 1 business day, but occasionally, we may take longer to fill
your order. Rarely, does an order take longer than 3 business days to ship.
If you would like, you may always write us an email at firstname.lastname@example.org
and inquire about your order. We respond to every email written to us.
All merchandise purchased from SkinCareLab may be returned or exchanged within
10 days, unused and in original condition, for a refund (this excludes shipping
charges and international taxes for international orders). If your product has been used, or if your product has been returned
without its original packaging, we cannot issue a refund.
Receiving the Wrong Product
In the rare event that you have received the wrong product from us, or you believe
you have received something in error, please notify us immediately, and we will
do our best to rectify the situation. In most cases, we will send a UPS driver
to your house or office to retrieve the package at our expense. To do that,
please email us for our shipping address, and be sure to package your product
If a product is back-ordered and the remainder of the order will be sent in
a separate package, your credit card will be charged for the entirety of the
order. If your order is delivered to you in two shipments because of a back-ordered
product, the shipping on your second order will be free. To have a partial order
shipped, you must make a request via email. In some cases, where there a customer
has ordered many products, SkinCareLab reserves the right to ship a partial
We are required by law to collect sales tax for deliveries to customers in New
Please allow 3-6 business days for delivery with UPS Ground. Deliveries to locations
close to NYC will take fewer than three days. You should be provided with a tracking
number, via email, after your order has been shipped and your credit card has
been charged. Please refer to this number and the shipping carrier of your choice
for problems regarding your shipment.
Orders are filled Monday through Friday 9am-5pm. Orders placed after 1pm will
be filled the following day. Orders placed on the weekend, or on Holidays, will
be filled on Monday.